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Privacy Policy
At Maybank Asset Management Group (“MAMG”) we take the privacy and protection of your personal data seriously. We would like to address some questions you may have about cookies and your personal data.
Frequently Asked Questions
Do cookies mean I could get cold calls or junk mail?
We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in, but only in relation to MAMG products and services.
Can cookies pass on my personal information to others?
The only time we may share personal information gathered through cookies, is when you have given us express consent to do so by applying for a product or service.
Do cookies compromise my security when I'm using the site?
The cookies we use are completely safe and secure. In fact, many of them are used purely to provide important security features such as protecting your data and your accounts.
Can cookies allow others access to my computer's hard drive?
The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.
If I use a public computer, will someone be able to get my details from the cookies?
Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website. Our cookies do not in any way compromise the security of Internet Banking.
Do I need to accept cookies?
At MAMG we use cookies to help ensure that our website functions properly. These cookies are necessary and so are set automatically.
We would also like to use some cookies to:
- make your visit more personal
- improve our website based on how you use it
- support our marketing
Do MAMG cookies contain my personal information?
Our cookies do not store personal information such as your name, address, telephone or email.
If you have other questions, please do not hesitate to contact us.
Privacy Policy
MAYBANK GROUP PERSONAL DATA PRIVACY STATEMENT
To provide you with products/services, we need your personal data. When you provide us with your personal data, we will do our utmost to protect the privacy of your data, and we would like you to be aware of the following:
Why Do We Need Your Personal Data?
We need your personal data:
- For identification purpose, and to authenticate communications with, and instructions received from, you;
- To fulfil legal and regulatory requirements obligations;
- For assessing your suitability with our products/services offered;
- For analysis and marketing purposes, so that we can develop and offer better products/services;
- To facilitate our operations, and for processing your transactions, and instructions.
What Types Of Personal Data Do We Collect About You?
We will collect data that will enable us to:
- Identify you (e.g. name, identification numbers, DOB);
- Keep in contact with you (e.g. address, contact numbers);
- Assess your profile (e.g. employment details);
- Fulfill our legal and regulatory obligations; e.g. reporting obligations;
- Record details of your transactions/communications with us; e.g. voice/video recordings, biometric data, data from the internet and mobile applications.
With Whom Do We Share Your Data?
Subject to compliance with legal and regulatory obligations, your personal data will be shared:
- within the Maybank Group of companies;
- with law enforcement agencies and regulatory bodies, with whom we are obliged to do so under certain circumstances;
- when doing so is necessary to protect your interests and when obtaining your consent prior to doing so is not practicable;
- with third parties with whom we have contracted with to provide certain services. These third parties are required to observe the same privacy standards that we have; and
- with parties with whom we have obtained your consent to share.
Where Do We Collect Your Data From?
Your personal data with us is obtained from various sources. This includes:
- information provided by you or sources authorised by you;
- information obtained from legally and publicly available sources;
- information released to us by the authorities;
- biometrics, digital footprints, geolocations, video images and voice recordings obtained during your interaction with us, whether physically or through digital channels.
How Do We Safeguard Your Personal Data?
We will do our utmost to protect the privacy of your data, be it in physical or digital form. This includes having in place procedures and security measures that meet international best practices. These measures are regularly reviewed to ensure that they are effective and adequate. All our staff members and authorized third parties will be required to comply with these measures and practices.
What Are Your Rights, As The Provider Of Your Data To Us?
You have the rights to request access to the personal data that you have provided to us. However, there may be a cost involved, depending on the nature of the data requested.
You also have the rights to withdraw your consent for us to process the personal data provided by you. However, the withdrawal of your consent may affect the products/services that we can extend to you.
You may also change or correct the personal data that you have provided to us. Please contact us if there are changes to your personal data, or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or outdated.
You can contact us by visiting any of our branches or call our Customer Care Hotline at 1-300-88-6688 or +603-784-3696 if you are overseas.
Updates To This Privacy Statement
We may update this Privacy Statement from time to time. Please periodically review this Privacy Statement to stay informed on how we are protecting your information.
We provide the Privacy Statement in both English and Bahasa Malaysia. In case of any inconsistency between these two, the English version shall prevail. In case there are inconsistencies on how we collect or use your personal data between this Privacy Statement and the terms and conditions of your specific product or service or other contractual documents, the terms and conditions of your specific product or service or other contractual documents shall prevail.
This Privacy Statement was last updated in November 2021.
This Privacy Statement was last updated in November 2021.
PENYATA PRIVASI DATA PERIBADI KUMPULAN MAYBANK
Bagi tujuan membekalkan produk/perkhidmatan kepada anda, data peribadi anda diperlukan oleh pihak kami. Apabila anda memberikan data peribadi anda kepada kami, kami akan melakukan yang terbaik untuk melindungi privasi data peribadi anda. Justeru itu, kami ingin anda menyedari perkara berikut:
Mengapa Kami Memerlukan Data Peribadi Anda?
Kami memerlukan data peribadi anda:
- Untuk tujuan pengenalan identiti anda, pengesahan komunikasi dengan anda, dan memastikan bahawa arahan yang kami terima adalah daripada anda;
- Untuk memenuhi kewajiban kami di bawah undang-undang dan pengawalseliaan;
- Untuk menilai kesesuaian produk/perkhidmatan yang ditawarkan kepada anda;
- Untuk tujuan analisis dan kaji selidik pasaran, agar kami dapat mengembangkan dan menawarkan produk/perkhidmatan yang lebih baik;
- Bagi memudahkan operasi kami, dan untuk memproses transaksi, dan arahan anda.
Apakah Jenis Data Peribadi Anda Yang Kami Kumpulkan?
Kami akan mengumpulkan data yang membolehkan pihak kami untuk:
- Mengenali anda (contohnya: nama, nombor pengenalan, tarikh lahir);
- Berkomunikasi dengan anda (contohnya: alamat, nombor telefon);
- Menilai profil anda (contohnya: butiran pekerjaan);
- Memenuhi kewajiban di bawah undang-undang dan pengawalseliaan (contohnya: kewajiban pelaporan);
- Merekod butiran transaksi/komunikasi anda dengan kami; (contohnya: rakaman suara/video, data biometrik, data dari internet dan aplikasi mudah alih).
Kepada Siapa Data Peribadi Anda Dikongsi?
Tertakluk kepada pematuhan undang-undang dan kewajiban pengawalseliaan, data peribadi anda akan dikongsi:
- dengan syarikat-syarikat dalam Kumpulan Maybank;
- dengan agensi-agensi penguatkuasaan undang-undang dan badan-badan pengawalseliaan, dimana kami wajib melakukannya dalam keadaan tertentu;
- sekiranya perkongsian diperlukan untuk melindungi kepentingan anda dan jika persetujuan anda sebelum itu tidak praktikal untuk diperolehi;
- dengan pihak ketiga yang telah kami berkontrak untuk memberikan perkhidmatan tertentu kepada anda. Pihak ketiga ini juga tertakluk kepada dasar privasi yang sama seperti kami; dan
- dengan sebarang pihak yang disetujui oleh anda untuk perkongsian data peribadi anda.
Dari Mana Kami Mengumpulkan Data Anda?
Kami memperolehi data peribadi anda dari pelbagai sumber, termasuk:
- maklumat yang diberikan oleh anda atau melalui sumber yang dibenarkan oleh anda;
- maklumat yang diperolehi dari sumber yang sah dan tersedia secara umum;
- maklumat yang dikeluarkan kepada kami oleh pihak berkuasa;
- biometrik, jejak digital, geolokasi, imej video dan rakaman suara yang diperolehi semasa anda berinteraksi dengan kami, sama ada secara fizikal atau melalui saluran digital.
Bagaimana Kami Melindungi Data Peribadi Anda?
Kami akan melakukan yang terbaik untuk melindungi privasi data anda, baik dalam bentuk fizikal atau digital, ini termasuk menyediakan prosedur dan langkah-langkah keselamatan yang mematuhi taraf amalan terbaik antarabangsa. Langkah-langkah ini sentiasa disemak secara berkala untuk memastikan ia berkesan dan mencukupi. Semua kakitangan dan pihak ketiga yang dibenarkan perlu mematuhi langkah-langkah dan amalan-amalan ini juga.
Apa Hak Anda Sebagai Pemberi Data Kepada Kami?
Anda mempunyai hak untuk mengakses data peribadi yang telah anda berikan kepada kami. Walau bagaimanapun, harap maklum bahawa ada kemungkinan kos yang terlibat, bergantung kepada jenis data yang diminta.
Anda juga berhak untuk menarik balik persetujuan untuk kami memproses data peribadi yang anda berikan. Namun demikian, penarikan persetujuan anda mungkin memberi kesan kepada produk/perkhidmatan yang kami tawarkan kepada anda.
Anda juga boleh membetulkan atau mengemas kini data peribadi anda yang telah diberikan kepada kami. Sila hubungi kami sekiranya terdapat sebarang perubahan kepada data peribadi anda, atau jika anda percaya bahawa data peribadi anda yang ada dengan kami adalah tidak tepat, tidak lengkap, mengelirukan atau bukan yang terkini.
Anda boleh menghubungi kami dengan mengunjungi mana-mana cawangan kami atau menelefon talian khidmat pelanggan kami di 1-300-88-6688 atau +603-784-3696 sekiranya anda berada di luar negara.
Kemas kini Penyata Privasi
Kami akan mengemas kini Penyata Privasi ini dari masa ke semasa. Sila semak Penyata Privasi ini secara berkala supaya anda sentiasa kekal maklum tentang cara maklumat anda dilindungi.
Kali terakhir Penyata Privasi ini dikemas kini adalah pada November 2021.
Disclaimer
This website is for general information only and does not constitute professional advice. It does not have any regard to the specific objectives, financial situation and particular needs of any specific person and is based on information obtained from sources believed to be reliable.Maybank Asset Management ("Maybank AM") makes no representations on its accuracy or completeness specifically, Maybank AM does not represent or warrant the information, software, products and services on this website will be uninterrupted or error-free, that defects will be corrected, or that the service or the server that makes it available, are free of viruses or other harmful components. Maybank AM does not warrant or represent that the results of the use of the website or the materials made available herein will be correct, accurate, complete, timely or otherwise reliable.
Maybank AM does not make any representations or warranties of any kind express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this website or the Information. Without derogation of the above, reasonable measures will be taken by Maybank AM to ensure the accuracy and validity of the Information provided in this website. Further, Maybank AM does not warrant or represent that access to the whole or part(s) of this website or the Information will be provided uninterrupted, free from errors or that any identified defect will be corrected, or there will be no delays, failures or loss of transmitted information, or no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system.
An investment into any financial products mentioned in this website is not intended to be a complete investment solution. The prospective investor should carefully consider if the product is suitable for them in view of their entire investment portfolio – including their financial circumstance and resources.
An investment into any financial products mentioned in this website carries risks and may not be suitable for persons who are averse to such risks. The investor should refer to the relevant prospectus/information memorandum for inherent risks of investing in the financial products.
Unless otherwise indicated, the copyright/trademarks in this website and its contents, including but not limited to the text, images, graphics, service marks, logos, sound files and video files are the property of Maybank AM, and are protected by applicable Malaysian laws. No part or parts of this website may be modified, copied, distributed, retransmitted, broadcasted, displayed, performed, reproduced, published, licensed, transferred, sold or commercially dealt with in any manner without prior express written consent of Maybank AM.
In no event shall Maybank AM be liable for any loss or damages howsoever arising whether in contract, tort, negligence, strict liability or any other basis, including without limitation, direct or indirect, special, incidental, consequential or punitive damages arising i) from incompleteness, inaccuracy, unreliability, unsuitability or unavailability with respect to this website or the Information and/or reliance thereon; ii) in connection with the inability to access or use this website due to any technical, hardware or software failure of any kind, interruption, error, omission, delay in operation, computer viruses, or otherwise; or iii) from reproduction or use of the Information/copyright/trademark. If you are dissatisfied with any portion of this website, or with any terms of its use, your sole and exclusive remedy is to discontinue using this website.
Maybank AM does not make any representations or warranties of any kind express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this website or the Information. Without derogation of the above, reasonable measures will be taken by Maybank AM to ensure the accuracy and validity of the Information provided in this website. Further, Maybank AM does not warrant or represent that access to the whole or part(s) of this website or the Information will be provided uninterrupted, free from errors or that any identified defect will be corrected, or there will be no delays, failures or loss of transmitted information, or no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system.
An investment into any financial products mentioned in this website is not intended to be a complete investment solution. The prospective investor should carefully consider if the product is suitable for them in view of their entire investment portfolio – including their financial circumstance and resources.
An investment into any financial products mentioned in this website carries risks and may not be suitable for persons who are averse to such risks. The investor should refer to the relevant prospectus/information memorandum for inherent risks of investing in the financial products.
Unless otherwise indicated, the copyright/trademarks in this website and its contents, including but not limited to the text, images, graphics, service marks, logos, sound files and video files are the property of Maybank AM, and are protected by applicable Malaysian laws. No part or parts of this website may be modified, copied, distributed, retransmitted, broadcasted, displayed, performed, reproduced, published, licensed, transferred, sold or commercially dealt with in any manner without prior express written consent of Maybank AM.
In no event shall Maybank AM be liable for any loss or damages howsoever arising whether in contract, tort, negligence, strict liability or any other basis, including without limitation, direct or indirect, special, incidental, consequential or punitive damages arising i) from incompleteness, inaccuracy, unreliability, unsuitability or unavailability with respect to this website or the Information and/or reliance thereon; ii) in connection with the inability to access or use this website due to any technical, hardware or software failure of any kind, interruption, error, omission, delay in operation, computer viruses, or otherwise; or iii) from reproduction or use of the Information/copyright/trademark. If you are dissatisfied with any portion of this website, or with any terms of its use, your sole and exclusive remedy is to discontinue using this website.
Maybank Asset Management Group Whistleblowing Policy
1.0 POLICY STATEMENT
Maybank Asset Management Group (“MAMG”) is committed to the highest standard of ethics and integrity in its conduct of business and operations. As part of this commitment, MAMG has in place an avenue for disclosure of any improper conduct.
2.0 OBJECTIVES OF THIS POLICY
The objective of this policy is to ensure that all employees and members of the public have access to secured channels to make disclosures on any improper conduct by any member or representative of MAMG, with the assurance that there will be no repercussion against them so long as the report are made in good faith.
3.0 SCOPE
Improper conduct includes, but is not limited to:
- Bribery and corruption;
- Fraud, theft or embezzlement;
- Abuse of power by an employee;
- Conflict of interest;
- Breach of MAMG policy and procedure;
- Failure to comply with legal and regulatory obligations;
- Unauthorised disclosure of customer information;
- Breach of Maybank Group Code of Conduct; and
- Concealment of any of the above.
4.0 DISCLOSURE CHANNELS
Disclosures can be made via phone, in person and/or in writing (physical or electronic) to any of the following Designated Recipients (“DR”):
Reporting Level | Designated Recipients |
---|---|
Local country where MAMG operates |
|
MAMG |
|
Whistleblowers are encouraged to include the following information in the disclosure to facilitate investigations:
- Name of person(s) involved;
- Date and time of the event;
- Nature of the event;
- Witness to the event, if any; and
- Evidence of the event, if any.
5.0 CONFIDENTIALITY AND PROTECTION OF WHISTLEBLOWER
The identity of a whistleblower who made a disclosure in good faith will be kept confidential and will only be disclosed on a strictly need-to-know basis. Employees who whistleblow in good faith will also be protected by MAMG from any repercussion.
6.0 DELIBERATION OF WHISTLEBLOWING REPORTS
6.1 Any whistleblowing reports received by DRs will be required to be escalated MAMG Compliance team for investigation. However, if the reports are made against the Head of Compliance of MAMG, the respective DR receiving the whistleblowing report may escalate the report to Group Internal Audit to conduct the investigation.
6.2 Upon completion of the investigation, MAMG Compliance /Group Internal Audit will escalate to the Audit Committee of the Board (“ACB”) at MAMG for deliberation.
6.3 The ACB is chaired by an Independent Non-Executive Director and provides avenue to ensure that any reports or disclosures made via the whistleblowing channels are accorded with adequate attention, independence, investigation and remedial action, where necessary.
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